Program Management

Driving successful outcomes from planning to delivery

Helping you turn your program goals into successful—and measurable—outcomes.

We ensure compliance, integrity, and performance at every stage—so your programs deliver maximum impact.

Onboarding & account management

Improve program execution through transparent, end-to-end support that strengthens stakeholder confidence and ensures a consistent experience across the full contract lifecycle.

Whether onboarding 10,000 or one million enrollees, we ensure individuals receive the guidance they need to make informed benefits decisions.

Millions of Beneficiaries Transitioned From TRDP to FEDVIP >

Seamless onboarding & population transitions

We ensure newly eligible populations transition smoothly, securely, and with the guidance needed to improve engagement and reduce confusion.

  • targeted outreach and education
  • multichannel enrollment support, including alerts, microsites, and more
  • secure data exchange and eligibility verification
  • real-time reporting and stakeholder dashboards

Disciplined project management

Accountable program delivery backed by proven processes and a focus on service, quality, and security.   

  • clearly defined project goals and scope
  • client communication and status updates
  • structured change management planning
  • cost estimation and budget oversight
  • proactive risk management
  • milestone tracking aligned with program priorities

Open enrollment & seasonal event management

For more than 20 Federal Benefits Open Season cycles, FedPoint has delivered secure, scalable, and high-performing enrollment and contact center operations for millions of federal and military enrollees. Our execution consistently drives 97 to 98% customer satisfaction and enables agencies to deliver reliable, compliant, and high-quality service when it matters most.

Large-scale open season management for federal and military populations.

Accurate forecasting and rapid scaling of seasonal call center operations.

End-to-end operational readiness, including vendor coordination and data updates.

Proactive communications at every stage of enrollment.

Full reconciliation and reporting for agencies, carriers, and payroll offices.

Support for year-round enrollment events, including life events, retirements, and reductions in force.

Realtime analytics and performance insights to optimize service delivery.

Fraud, waste & abuse protection

FedPoint’s enterprise-wide Fraud, Waste, and Abuse (FWA) Program safeguards the integrity of the benefits we administer. Effective FWA prevention protects program funds, ensures resources reach intended beneficiaries, and keeps operations performing as designed.

Adaptive controls, targeted staff training, and clear escalation pathways align with government program integrity priorities. A security-first culture enables our team to identify and prevent suspicious activity before it impacts the program.

Data analytics & integrity

Advanced data management capabilities—from automated analytics to customized dashboards—empower our clients to:

  • make fast, data-driven decisions
  • gain critical, real-time insights into benefit usage, customer satisfaction, and service delivery  
  • track program financials, including member premiums, subsidies, and carrier distribution
  • identify enrollment behaviors and emerging product trends

Delivering accurate reliable results

Sophisticated automation and advanced analytics platforms streamline workflows, ensure accuracy, and unlock real-time insights, enabling operations to run more efficiently and confidently.

Dashboards, reporting & trend analysis

Dashboards and reporting offer clear visibility into program activity and performance, identify potential issues, and support proactive management of benefits populations. We deliver periodic and ad hoc program insights across areas such as:

  • enrollment activity (e.g., qualifying life events, inactivations, reinstatements)
  • fraud monitoring
  • premium and financial trends
  • call center operations
  • claims activity and trends
  • marketing effectiveness and engagement performance
  • channel performance and support
  • survey results and customer feedback
  • additional client requested reporting categories

Partner with us

Take advantage of our established fed-ready operations and marketplace platform, FedPointOne. Together, we can leverage our capabilities and deliver even better value to future clients and the federal government.

contact us
contract vehicles
Transitioning from TRDP to FEDVIP: A Blueprint for Large-scale Onboarding

Transitioning from TRDP to FEDVIP: A Blueprint for Large-scale Onboarding

FedPoint executed a coordinated, multi-agency transition strategy that combined systems integration, targeted outreach, and high-capacity beneficiary support.

Delivering a Hassle‑Free Authentication Upgrade

Delivering a Hassle‑Free Authentication Upgrade

How FedPoint approached the challenge of transitioning millions of users to a new authentication system.

Our Solutions
Technology Solutions

Technology Solutions

We invest in technologies that streamline operations, eliminate friction, accelerate service delivery, and elevate every user experience—strengthening the systems that millions rely on. 

Federal Contracts
Certifications and Contract Vehicles

Certifications and Contract Vehicles

Contract vehicles and certifications reflect our ongoing commitment to supporting mission‑critical benefits programs with trusted expertise and technology‑enabled solutions.

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Cron Event Statistics

Total Events

Core Events

Custom Events

Doing Cron

Next Event

Current Time
23 4 19 No 2026-05-19 16:08:37
1779206917
48 seconds 		16:07:49

Schedules

List of set schedules for cron events
Interval Hook Interval (S) Interval (M) Interval (H) Display Name
vip_config_sync_cron_interval30050.08Custom interval for VIP Config Sync. Currently set to 5 minutes
wp_gf_feed_processor_cron_interval30050.08Every 5 Minutes
wp_gf_notifications_processor_cron_interval30050.08Every 5 Minutes
wp_gf_telemetry_processor_cron_interval30050.08Every 5 Minutes
wp_gf_upgrader_cron_interval30050.08Every 5 Minutes
fifteen_minutes900150.25Every fifteen minutes
hourly3600601Once Hourly
jetpack_stats_eight_hours288004808Every Eight Hours
twicedaily4320072012Twice Daily
daily86400144024Once Daily
weekly60480010080168Once Weekly

Custom Events

Cron Events Listing
Next Execution Hook Interval Hook Interval Value Args
2026-05-19 16:08:37
1779206917
48 seconds 		wpseo_indexable_index_batchfifteen_minutes900s
15m
0.25h		No Args
2026-05-19 16:10:00
1779207000
2 minutes 		vip_config_sync_cronvip_config_sync_cron_interval300s
5m
0.08h		No Args
2026-05-19 16:30:51
1779208251
23 minutes 		wp_privacy_delete_old_export_fileshourly3600s
60m
1h		No Args
2026-05-19 16:30:52
1779208252
23 minutes 		wpcom_vip_support_remove_user_via_cronhourly3600s
60m
1h		No Args
2026-05-19 16:30:53
1779208253
23 minutes 		jetpack_clean_nonceshourly3600s
60m
1h		No Args
2026-05-19 16:35:00
1779208500
27 minutes 		vip_aggregated_cron_hourlyhourly3600s
60m
1h		No Args
2026-05-19 20:53:37
1779224017
5 hours 		jetpack_stats_transient_cleanupjetpack_stats_eight_hours28800s
480m
8h		No Args
2026-05-20 00:30:43
1779237043
8 hours 		edac_cleanup_orphaned_issuestwicedaily43200s
720m
12h		No Args
2026-05-20 00:53:37
1779238417
9 hours 		wp_update_user_countstwicedaily43200s
720m
12h		No Args
2026-05-20 12:30:43
1779280243
20 hours 		recovery_mode_clean_expired_keysdaily86400s
1440m
24h		No Args
2026-05-20 12:30:51
1779280251
20 hours 		wp_site_health_scheduled_checkweekly604800s
10080m
168h		No Args
edac_check_license_hookdaily86400s
1440m
24h		No Args
gravityforms_crondaily86400s
1440m
24h		No Args
wpseo_permalink_structure_checkdaily86400s
1440m
24h		No Args
2026-05-20 12:30:53
1779280253
20 hours 		jetpack_v2_heartbeatdaily86400s
1440m
24h		No Args
2026-05-20 12:35:00
1779280500
20 hours 		Automattic\VIP-backup_rolesdaily86400s
1440m
24h		No Args
2026-05-20 12:53:32
1779281612
21 hours 		wpseo-reindexdaily86400s
1440m
24h		No Args
2026-05-20 12:53:36
1779281616
21 hours 		delete_expired_transientsdaily86400s
1440m
24h		No Args
2026-05-20 12:53:37
1779281617
21 hours 		wpseo_detect_default_seo_datadaily86400s
1440m
24h		No Args

Core Events

Cron Events Listing
Next Execution Hook Interval Hook Interval Value Args
2026-05-20 00:30:51
1779237051
8 hours 		wp_version_checktwicedaily43200s
720m
12h		No Args
wp_update_pluginstwicedaily43200s
720m
12h		No Args
wp_update_themestwicedaily43200s
720m
12h		No Args
2026-05-20 12:53:36
1779281616
21 hours 		wp_scheduled_deletedaily86400s
1440m
24h		No Args